What but happened? Tesla owners effectually the world found themselves unable to connect to their vehicles from the mobile app on Fri. Initially reported in the U.Due south. and Canada, reports of the mobile app outage rapidly spread beyond the globe to other owners in the company's European and Asian markets. The outage followed closely behind an upgrade to the company'southward mobile application, though no link betwixt the ii has been constitute at this time.

The Tesla app provides owners with the ability to get-go their vehicle, access various vehicle controls, schedule maintenance or assistance, and manage vehicle charging. Any inability to access the app can result in a major inconvenience, potentially leaving the unprepared owner stranded until connectivity is restored. Tesla owners may also behave the vehicle's key card or key play a joke on to ensure they tin access the vehicle at any time, regardless of app status.

According to a report by Electrek, the connectivity effect continued to gain traction equally Friday afternoon progressed. A Twitter user and EV reporter from Seoul, South Korea, @hohocho, tweeted Tesla and Musk directly regarding the fault message received when trying to connect to their vehicle:

Later several hundred likes and retweets, Cho received a response directly from Elon Musk, who was personally looking into the matter. The Tesla CEO promptly responded, saying the company had identified the root cause of the upshot and was restoring functionality.

Too conveying the vehicle's key card/key fob, Tesla owners tin can plan alee for this blazon of app unavailability past taking steps to ensure their phone can notwithstanding be used every bit a key via the car'south Bluetooth connection.

The outage event is not the first time Tesla owners have experienced an outcome affecting admission to their app and vehicles. In September 2022, the company'southward internal and external servers were brought downward for several hours, preventing everything from gild fulfillment to vehicle access.