Can I Do A Chargeback If Services Provided Have Been Inadequate

What is a Chargeback?

In simple words, chargeback is a dispute against a detail transaction raised past the cardholder (finish-user), and reported to their card issuing bank.

A chargeback is a provision by banks and bill of fare networks such as Visa & MasterCard to protect buyers from unauthorized or fraudulent payments.

Once the cardholder files a complaint, the bank reports the same to Razorpay and initiates an investigative procedure.

Why Chargeback?

In that location could be several reasons of chargeback against a particular transaction. A listing of the most common reasons of chargeback is listed here.

Generally, chargebacks can exist associated with unsatisfactory customer service/product or poor service commitment feel. Chargebacks tin also be filed if the customer suspects fraudulent activity on their menu.

Why avoid Chargebacks?

It is best to avoid whatsoever kind of chargeback, as banks and carte du jour networks can label your business as a fraudulent/high take a chance business, hampering your paradigm. A client has a timeframe of 120 days to file a chargeback, which means your sales are reversible for that time period.

A loftier number of chargebacks tin can lead to the banks property remittances for the business organization as well. The worst case scenario could be a ban of online payment services imposed upon the business.

What's the process to resolve a chargeback?

Chargebacks should exist considered high priority issues due to the involvement of chance teams of both the customer'due south bank as well as our partner banks. At Razorpay we have a process to resolve disputes/chargebacks.

Notification near the dispute

We will notify yous by email/telephone about the dispute, mentioning the payment ID and the reason of chargeback, if provided by the depository financial institution.

Review the chargeback

In order to represent the chargeback, review the chargeback and explain to united states of america the chain of events that took identify.

In instance the goods/services have not been provided, review the issue and let us know if the customer is willing to accept the goods/services.

In instance the goods/services have been provided, share the proof of deliveries, invoices, any other authorised proof of product/service delivery.

In case of a duplicate payment made, allow us know and so we can ask the bank to refund the amount back to the cardholder.

Share documents

Share all documents as per the requirement of the banking concern with united states. We will represent the dispute on your behalf.

Chargeback

Banks generally provide a window of 7 working days to represent the chargeback. Failure to exercise then within the specified window will increase the number of chargebacks lost past you.

How to avoid Chargebacks?

As mentioned to a higher place, nearly of the chargeback cases come up due to miscommunication between the buyer and the seller. Hither are a few tips that you can go on in mind to avoid chargebacks.

Transparent Return Policy

Making sure the return policies are conspicuously mentioned on the website

Constant & Clear Advice

Keep customers updated regarding the condition of their society

Proofs of Delivery

Share tracking numbers, invoices and all other order related docs and references with your customers